24-240 problems

[Hali]

I have loved my RF 24-240 as a general all around lens. It has been great to take hiking and when I can't carry more than one lens with me. I used it extensively about a month ago and then tucked it away in it's bin waiting for another outing. That outing came a few days ago.
I put it on my RP (Full spectrum conversion) and had a 590 nm drop in filter over the sensor. I downloaded the images and noticed a strange pixel smearing all along the edges of the images. At first I thought it was the camera and the conversion but then I tried different lenses on the camera and they were fine. Then I tried the 24-240 on the R5 and still had the problem.
Called Canon, they had "never heard of anything like this" so I've sent it in for repair and I'll have to send them the raw images from both cameras when I get a repair order number from them. Has anyone seen anything like this before? One is a 100% crop of the lower border of an image,

 

[Jake Shoots Birds]

This doesn't look like IR so I'm assuming this image is from the R5 or with the filter removed? That looks less like a lens problem and more like an image processing problem, either during write to the card or when processing the raw file. Just curious, did you try turning lens profile correction on and off in Lightroom to see if it changes?

 

[Hali]

This doesn't look like IR so I'm assuming this image is from the R5 or with the filter removed? That looks less like a lens problem and more like an image processing problem, either during write to the card or when processing the raw file. Just curious, did you try turning lens profile correction on and off in Lightroom to see if it changes?

It is with the R5. I did turn off the profile correction and no changes. My first thought after seeing it on both cameras was that it was a processing problem but, If it is an image processing problem why would it have shown up suddenly? I have used the lens for a year without an issue

 

[Jake Shoots Birds]

It is with the R5. I did turn off the profile correction and no changes. My first thought after seeing it on both cameras was that it was a processing problem but, If it is an image processing problem why would it have shown up suddenly? I have used the lens for a year without an issue

I'm not saying it makes sense, just trying to figure it out. Just curious, is it on the JPEG preview of the image in-camera as well? Does it happen if you shoot JPEG instead of Raw? Again, just guessing/debugging here.

 

[Hali]

I'm not saying it makes sense, just trying to figure it out. Just curious, is it on the JPEG preview of the image in-camera as well? Does it happen if you shoot JPEG instead of Raw? Again, just guessing/debugging here.

I don't see it when I look at the preview on screen from the card itself. Unfortunately I sent the lens to Canon, but now that you brought this up I do think its a lightroom/photoshop issue with the lens.

I looked at the image with DPP from Canon and with Fast Raw Viewer (which is a super fast easy way to look at raw images, I"m just waiting for them to support the R5) and I don't see a problem. Now I have to wait until it gets to Canon and then have them ship it back to me.

Thank you for getting me to look in a different direction, Jake.

 

[Jake Shoots Birds]

I don't see it when I look at the preview on screen from the card itself. Unfortunately I sent the lens to Canon, but now that you brought this up I do think its a lightroom/photoshop issue with the lens.

I looked at the image with DPP from Canon and with Fast Raw Viewer (which is a super fast easy way to look at raw images, I"m just waiting for them to support the R5) and I don't see a problem. Now I have to wait until it gets to Canon and then have them ship it back to me.

Thank you for getting me to look in a different direction, Jake.

No problem - I'm a problem solver by nature so I like sussing this stuff out.

I know you don't have the lens but I'm wondering if what you're seeing is only in the preview generated by Lightroom. Have you tried opening it in Photoshop to see if it translates into the rendering there? If so then Lightroom has an issue. If not then it's just in the preview generation and doesn't impact the image itself. If you're only using Lightroom then it's really problematic in processing.

The other thing you might want to try is generating a JPEG from Lightroom to see if it's in the JPEG rendering, which again says that the Lightroom issue is just in the preview renderings.

And you can try and just open the Raw file directly in Photoshop to see if Camera Raw show it as well. Good news is that regardless it's Lightroom with the problem and not the lens. I have a copy and I'll try and shoot some stuff today to see if I can recreate it.

 

[Jake Shoots Birds]

FYI, I tried the 24-240mm on both an R5 and R6 and Lightroom brought them in just fine.

 

[Hali]

FYI, I tried the 24-240mm on both an R5 and R6 and Lightroom brought them in just fine.

Argh... lol

 

[Hutch]

I was somewhat shocked to see this happen to images I took this AM (see uploaded image). I use ACR to process my raw images and checked to see if it was using the proper lens profile. Much to my surprise a new profile was somehow installed with the tag v2 along with the old one. Changing the profile back to the original fixed the image. I got even better results turning off the profile completely, letting the in body correction take care of it Images are of some of the 2,977 Pepperdine University 9/11 Memorial Flages with each representing a victim.

 

[Hali]

No problem - I'm a problem solver by nature so I like sussing this stuff out.

I know you don't have the lens but I'm wondering if what you're seeing is only in the preview generated by Lightroom. Have you tried opening it in Photoshop to see if it translates into the rendering there? If so then Lightroom has an issue. If not then it's just in the preview generation and doesn't impact the image itself. If you're only using Lightroom then it's really problematic in processing.

The other thing you might want to try is generating a JPEG from Lightroom to see if it's in the JPEG rendering, which again says that the Lightroom issue is just in the preview renderings.

And you can try and just open the Raw file directly in Photoshop to see if Camera Raw show it as well. Good news is that regardless it's Lightroom with the problem and not the lens. I have a copy and I'll try and shoot some stuff today to see if I can recreate it.

It did render the same in photoshop as in lightroom. That was the first thing I tried after I saw it in lightroom. With the profile correction on, as of that day, it shows up in photoshop when exported from lightroom.

 

[Hali]

I was somewhat shocked to see this happen to images I took this AM (see uploaded image). I use ACR to process my raw images and checked to see if it was using the proper lens profile. Much to my surprise a new profile was somehow installed with the tag v2 along with the old one. Changing the profile back to the original fixed the image. I got even better results turning off the profile completely, letting the in body correction take care of it Images are of some of the 2,977 Pepperdine University 9/11 Memorial Flages with each representing a victim.

So it definitely is the profile. I will go and delete that V2 profile tonight. Interestingly enough I just got an email from Canon, they got the lens and are "repairing it" free of cost. It seems they think the focus is not quite right. That scares me, since I found the focus to be just fine. Oh well, hopefully it will be in as good shape when I get it back!

That is a very powerful image, Hutch.

 

[Jake Shoots Birds]

Interesting, I only have the one profile, but I've only had the lens for about a month and perhaps the profile was changed in the last release? That said, if 'V2' is the new one then I would expect mine would be the same as yours, so I'm not sure how yours got added. I'd reach out to Adobe to see how that got added.

 

[Hutch]

I generally use ACR rather than LR to process my RAW images. Decided to check the lens profiles installed in Lightroom and found that both are there. Was surprised to find that the problem did not occur the same way it does in Adobe Camera RAW. Instead its a slightly tigher crop with the original version vs v2.

 

[Hutch]

Posted the problem on Adobe Forums. Apparently it's a well known problem with v2. I was advised to just use the original version for the time being.

 

[Jake Shoots Birds]

So strange that I don't have a v2 on mine, but I'm up to date on all software. I'll try opening with ACR and see if I'm just getting the tight Lr crop you mention. If so, I wonder how I'd get the old profiles since I don't have a v2?

 

[Hutch]

So strange that I don't have a v2 on mine, but I'm up to date on all software. I'll try opening with ACR and see if I'm just getting the tight Lr crop you mention. If so, I wonder how I'd get the old profiles since I don't have a v2?

I suspect Adobe may have stopped sending v2 when the problem was discovered. Unless your images are exhibiting the problem I wouldn't worry about it.

 

[Jake Shoots Birds]

I suspect Adobe may have stopped sending v2 when the problem was discovered. Unless your images are exhibiting the problem I wouldn't worry about it.

I'm not "concerned", but the "slightly tighter crop" translates to me that the profile is potentially removing something I'm seeing in the JPEG, and that's at least something I need to consider when shooting with it.

 

[Hutch]

I'm not "concerned", but the "slightly tighter crop" translates to me that the profile is potentially removing something I'm seeing in the JPEG, and that's at least something I need to consider when shooting with it.

Yes, If you turn off the ACR Lens Correction you will see there is a definite crop with the original version. Turning it off and doing your own correction if necessary seems to be one alternative.

 

[Jake Shoots Birds]

So odd. My tests earlier this week showed nothing, but then I took some shots yesterday and as I watched them import into Lightroom and the previews start getting built I saw each and every one shrink a little and the "edge stretch" appear. I happened to shoot both raw and jpeg and it appears that what's happening is literally a stretching of the edge pixels and not the loss of anything, so cropping in isn't losing anything but the garbage Adobe is adding. Now I'm frustrated that I don't have the older profiles.

 

[DrQandil]

I have loved my RF 24-240 as a general all around lens. It has been great to take hiking and when I can't carry more than one lens with me. I used it extensively about a month ago and then tucked it away in it's bin waiting for another outing. That outing came a few days ago.
I put it on my RP (Full spectrum conversion) and had a 590 nm drop in filter over the sensor. I downloaded the images and noticed a strange pixel smearing all along the edges of the images. At first I thought it was the camera and the conversion but then I tried different lenses on the camera and they were fine. Then I tried the 24-240 on the R5 and still had the problem.
Called Canon, they had "never heard of anything like this" so I've sent it in for repair and I'll have to send them the raw images from both cameras when I get a repair order number from them. Has anyone seen anything like this before? One is a 100% crop of the lower border of an image,View attachment 5608View attachment 5609

I had the same exact thing with R6, it seems to be from double distortion correction in Camera and in LR. if turn off LR distortion correction, you will not see it!

 

[Hali]

And with the recent update to PS and LR the problem is now gone.