Canon R5 Dead pixels on my R5

[Hali]

So I am going through some night shots from Costa Rica and I notice I have at least 4 maybe more dead pixels. Three are green, one is red, they are in the exact same place in 50 shots, so it's not something that was winging its way in the background. Is there a way to get rid of them short of sending it back to Canon (and can they even help?)
Here is the picture with the spots circled.

• Canon EOS R5
• RF100-500mm F4.5-7.1 L IS USM
• 135.0 mm
• ƒ/16
• 2 sec
• ISO 500

 

[Kwazy]

'fraid you're gonna have to send it in and replace the sensor.

 

[RedCobra]

Isn't there a way to map the dead pixels and have the cam compensate?
Here's a discussion.

Hot Pixel/Dead Pixel in R5: Canon EOS R Talk Forum: Digital Photography Review

Expert news, reviews and videos of the latest digital cameras, lenses, accessories, and phones. Get answers to your questions in our photography forums.

www.dpreview.com

 

[Kwazy]

From link above
1. Put lens cap on
2. Sensor Cleaning -> Clean Manually (from menu)
3. Shut Off Camera
4. Enjoy no more hot pixels

... Never heard of this. Big if true. Please let us know if it works.

 

[MikeZ]

That is a curious solution and as a former Nikon shooter I can tell you that the fix is included within the menu system. Nevertheless, this fix seems to be an accepted one - see this You Tube video (https://www.youtube.com/watch?v=YLv9vxviHbs).

Have you contacted CPS for assistance to see if there is anything that can be done short of Canon Service?

 

[Kwazy]

see this You Tube video

I skimmed through this video, he seemed to be doing exactly what I quoted from the thread RedCobra posted. Was there anything else? Gotta love YouTubers... a 15 minute video about something that can be relayed in a 4-step write up. Anything for those viewed hours...

 

[MikeZ]

Nope same instructions as provided above, and he really didn't need 15 minutes to get that point across. For what it is worth, the You Tuber did contact Canon Support who seemed to accept the sensor cleaning process as an "approved" solution. I provided the You Tube link only as confirmation about that process. The You Tuber performed the process 5 or 6 times which seemed to reduce the hot spot's intensity, but did not fully correct it and he ended up sending the camera to Canon for a sensor replacement.

 

[Hali]

Thanks for the link. I had found that the other night and tried it. It took away some dead pixels but left lots of others... here is the result of doing that twice. I didn't bother circling all the spots just the biggest ones. It does work to a point. I'm sending it back to Canon today. I figure I'll let them look at that and the manual focus issue for the 100mm that has never been really resolved (it seems like some cameras work and some don't from the Canon forums)

• Canon EOS R5
• RF24-240mm F4-6.3 IS USM
• 25.0 mm
• ƒ/9
• 1/125 sec
• ISO 200

 

[Kwazy]

Thanks for the update.
On the bright side, at least the Canon service center isn't overloaded, I think. I sent mine out (to Virginia) to get the sensor cleaned on Monday morning, and I'm getting it back today (Friday afternoon).
Sure, that's not the same service, but I was pleased to find out that it didn't have to sit in someone's "to do" pile for a week as I had anticipated.

 

[Hali]

Thanks for the update.
On the bright side, at least the Canon service center isn't overloaded, I think. I sent mine out (to Virginia) to get the sensor cleaned on Monday morning, and I'm getting it back today (Friday afternoon).
Sure, that's not the same service, but I was pleased to find out that it didn't have to sit in someone's "to do" pile for a week as I had anticipated.

I'm glad to hear that. They should get it by Monday. I am really hoping it won't be as expensive as the estimate was.