Canon R5 Dead pixels on my R5

[Hali]

So I am going through some night shots from Costa Rica and I notice I have at least 4 maybe more dead pixels. Three are green, one is red, they are in the exact same place in 50 shots, so it's not something that was winging its way in the background. Is there a way to get rid of them short of sending it back to Canon (and can they even help?)
Here is the picture with the spots circled.

• Canon EOS R5
• RF100-500mm F4.5-7.1 L IS USM
• 135.0 mm
• ƒ/16
• 2 sec
• ISO 500

 

[Kwazy]

How much was the estimate?

 

[Hali]

How much was the estimate?

$585.00

 

[MikeZ]

Wow, that's less than I expected, but still pricey. Are they replacing the sensor or just mapping-out the bad pixels? Is your warranty still in effect?

 

[Hali]

Wow, that's less than I expected, but still pricey. Are they replacing the sensor or just mapping-out the bad pixels? Is your warranty still in effect?

I am hoping it will. Canon extended their basic warranty to two years so it should be. I’m keeping my fingers crossed

 

[Hali]

Latest update...

So Canon sends me a message saying they need to reauthorize my estimate with my credit card. They send a link to where I can do this, but the link only asks for my credit card, doesn't give me the authorization amount or what they are doing.
I call the number they give me and speak with a gentleman who says he doesn't know what they will be doing except that it will fix my dead pixels because the parts are out of stock.
The new estimate is now 895.00 USD.
I ask him is there a way to find out what they are doing (are they replacing the sensor or just consulting a respected medium who will communicate with the dead pixels and bring them back to life?) and also what about the issue with the lenses not focusing in manual override. "Oh" he said "that is on here too, but it says the parts they need are out of stock, so I don't know what they are doing for that either"

So he is kicking it upstairs to expedited care (? have no idea what that is) and I should get an email or call from them, sometime in the future.

I'm a bit disappointed, I was hoping to at least find out what I am spending money on and an estimate when I will have the camera back.

 

[MikeZ]

Wow, I'm sorry to hear about this. What at first seemed like a straight-forward request has turned convoluted, along with a significant price increase. I deeply hope that they clarify what they will repair and how long it will take, and do so quickly. It's truly disturbing that they can't/won't provide the specifics prior to you sending the camera in for repair.

 

[Kwazy]

So this sounds like the guy you spoke to is just a messenger and probably just communicated what was written down for him by the people who actually examined the camera. I'm curious why the price went up, perhaps that has to do with the focusing issue. Would be interesting to talk to someone who actually knows what's going on, but it seems they keep a degree of separation between the techs and the customers.

 

[Hali]

I called back today and the person I spoke with had more information for me. They are replacing the sensor and a circuit board on the camera, hence the expense. Sadly I think I knew about the dead pixels back in March, which would have been under the camera's one-year warranty. I had heard that they were extending the warranty to two years, but I guess my camera doesn't qualify for that.

On a positive note I did sign up for CPS, something I probably should have done a while back. Hopefully that will mean I get a better level of service the next time.

 

[Kwazy]

Do they put a new warranty on the parts they replace?

 

[Hali]

Do they put a new warranty on the parts they replace?

I think it's 90 days