Other Front Element replacement

[Dean Wilson]

My shirt fell down while I was wearing it and while my R5 handled it better than I, alas my RF 100-500 front element has sustained three chips and the threads on the front are damaged as well. Lens hood is a gonner as well. (I do not have Canon CarePAK, because I never damage my equipment!)

When I enter my information on Canon Repair website, I get:

NULL

Which tells be it is no longer supported.


Can anyone point me in a direction of getting the lens repaired?

• SM-G981U
• 5.4 mm
• ƒ/1.8
• 1/60 sec
• ISO 160

 

[Photofarmer]

Youve lost me mate , you saying canon wont repair it?

 

[Dean Wilson]

Youve lost me mate , you saying canon wont repair it?

Unless I am reading this wrong:

 

[AntonLargiader]

Something has to be wrong. That lens was released less than four years ago. I would call Canon.

 

[MikeZ]

If Canon won't repair APS in the Chicago area probably will. I've not dealt with them, but they are highly recommended for Nikon service by Nikon fanatics (as a former Nikon shooter I have read only good reviews about APS). They repair Nikon, Canon and Sony gear and might be worth a phone call.

Hope that helps.

 

[Chris Summers]

I agree that you need to call them. I deal mostly with the facility in Newport News, Virginia. I have been a CPS gold member for 20 some years. For me it's worth it, I send in bodies and lenses every year or so for routine inspection and cleaning and have taken advantage of the discount on major repairs like when my 85mm f/1.2 had a spot of fungus on an interior element. For that lens they replaced the element and it ran about $300 with the discount. Not cheap but that lens cost me around $1600 when I got it several years ago. Now discontinued but apparently still repairable.

While your lenses factory warranty might have expired, the lens is quite new on the market, is still in production and popular. They typically only stop repairs on gear that has been out for over 10+ years since parts become the issue.

 

[Photofarmer]

View attachment 27756
Unless I am reading this wrong:

dont get me wrong mate wasnt doubting you for a second just weird on a relatively newish lens as discussed by others

 

[esheato]

Ouch. My condolences. Hope it get resolved quickly.

 

[MrSparks999]

Could it possibly mean it is out of warranty?

 

[tpatana]

Did shirt survive the fall?